(Last Revised: March 19, 2025)
Thank you for visiting this web site. Eyes Wide Open LLC (hereinafter "We") understand the importance that Internet users place on privacy, and this Privacy Policy describes how we use personal information that is collected at this web site. Please also review our Terms of Service for additional terms and conditions that govern your use of this website.
Please read this Privacy Policy before using this site or submitting any personal information. If you reside in the European Union or California, please also see the "Updating, Removing, or Exporting your Personal Information" Section for additional rights that may apply to you.
By using this web site, you accept the privacy practices contained in this Privacy Policy and our Terms of Service. These privacy practices may change from time to time, but any changes will be posted. You are encouraged to review the Privacy Policy whenever you visit the web site to make sure you understand how any personal information you provide will be used.
Voluntary submissions of personally identifiable information can occur for various reasons, such as if you request to receive information about our services, if you subscribe to one of our mailing lists, when you place an order with us, when you communicate with us, when you provide feedback through one of our surveys, when you register or create an account at one of our web sites, or when you visit one of our web sites. If you subscribe to one of our mailing lists, we generally collect your name, email address, and optionally your telephone or other information if you provide it to us so we can customize your experience and better serve your needs.
In order to serve our customers, we collect personally identifiable information, like names, addresses, phone numbers, email addresses, personal preferences, demographic information when provided by you (like language, gender, age), and sometimes credit card information and/or related billing information when such information is voluntarily submitted by our visitors. Most of your customer information is stored in a third-party Customer Relationship Manager (CRM) system, and not directly on our servers. Your credit card information is not stored by us, and is instead passed directly to our credit card processor depending on which payment method is used or whatever is accurate.
If you visit this site with an open ID (such as Facebook), you may also be sharing and integrating data with third-party social media sites, and we may track aggregate data about the number of visits to this site with an open ID, the number of items "liked" on this site, or items on this site that you choose to share with a third-party social media site.
We may also obtain additional personally identifiable data about you from third-party databases and combine it with the data we have on file for you, such as to add or verify missing or incomplete information in our databases or to add additional demographic details about you to help us identify which of our products and services might be most applicable to you.
We will only use your personal information in accordance with this Privacy Policy and our Terms of Service for the following purposes:
We may also disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to:
Except as set forth in this Privacy Policy and our Terms of Service, we will not share your personally identifiable information with third parties unless you have given us explicit permission to do so, such as in order to fulfill a third party offer that you have accepted from us.
We also may collect various types of non-personally identifiable information to help us make your experience more enjoyable, measure site activity to identify future improvements that should be made, and compile aggregate data to help serve site visitors better.
For example, we may use session and persistent "cookies," session logs, web beacons, GIF/pixel tags, banner ads, third-party click tracking analytics tools (such as Google Analytics), third party retargeting networks that may display our advertisements to you on other sites that you visit to remind you about us, and third party networks that serve user-requested emails (e.g., for a refer-a-friend email) to collect non-personally identifiable or other aggregated information about site visitors.
Cookies are text files that are used by your computer's web browser to store your preferences, and enable us to enhance your user experience with our web site. Third party retargeting networks may also use cookies to display our advertisements to you on other sites. You can learn more about how to opt-out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page.
Please note that you do have the option to configure most web browsers to NOT accept cookies. However, be aware that disabling cookies may keep you from having access to some functions or services on our web site or the web-hosted software that runs on our web site.
Emails or newsletters that we send electronically may use techniques such as web beacons or pixel tags to gather email metrics and information to improve the reader's experience, such as the number of emails that are opened, whether they were forwarded or printed, the type of device from which they were opened, and the location (e.g. city, state, and county) associated with the applicable IP address.
As noted above, if you visit this site with an open ID (such as Facebook), you may also be sharing and integrating data with third-party social media sites, and we may track aggregate data about the number of visits to this site with an open ID, the number of items "liked" on this site, or items on this site that you choose to share with a third-party social media site.
Other parties such as advertising partners and analytics companies may also be collecting information about your online activity across various websites over time. The information collected by those third parties may include identifiers that allow those third parties to tailor the ads that they serve to your computer or other device.
Because there is not yet a common understanding of how to interpret web browser-based "Do Not Track" (DNT) signals other than cookies, we do not currently respond to "Do Not Track" signals that are undefined. We are waiting for the online industry to develop a common protocol for how to treat DNT signals. In the meantime, you can use the range of other tools we provide to control data collection and use, including those described in our Terms of Service.
We do not control and are not liable for the actions of any third parties who we may promote and/or link to from this site. We pride ourselves in recommending quality companies, but have no control over the actions of those third parties, the content they provide, or their privacy practices. While we are not liable for any of the actions of those third parties, you should feel free to give us feedback from time to time on your experiences with any third parties to whom we work with so that we may enhance our future service to all customers.
Please note that some of these third parties may be an affiliate of ours where we will receive a commission if you purchase from that third party using the specific affiliate link that we provided to you in our web site, in our emails, or in our programs. While we may receive a commission if you purchase from that third party, we are not liable for their operations or their actions, and you should address any issues directly with them. For more information about our affiliate relationships, please see our Terms of Service.
We take Children's Privacy very seriously. Due to the age restrictions of this web site, none of the information obtained by this web site falls within the Children's Online Privacy Protection Act (COPPA) and we do not knowingly intend to collect personally identifiable information from children under 18 years of age. If your minor child has provided us with personally identifiable information, you may contact us at the phone number or mailing address listed in the section entitled "Contacting Us" if you want this information deleted from our records. We will then make reasonable efforts to remove your child's information from the database that stores the information.
We may use your IP address to help prevent fraud, to help diagnose problems with our server, to gather broad demographic information, and to offer you products and services as outlined in our Terms of Service.
All information collected from you is stored in a technically and physically secure environment as described in our Terms of Service. Furthermore, employees, contractors, and vendors who have access to your personally identifiable information in connection with providing services for us are required to keep the information confidential.
We use SSL encryption to protect sensitive information online, and we make reasonable efforts to protect user information offline. Unfortunately, no transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot ensure or warrant the security of the information that you transmit to us, and you do so at your own risk. Please ensure that you take all necessary precautions to protect your personal information while online.
If you are a subscriber to one of our mailing lists, you can customize your information and the mailing lists you have subscribed to at any time by simply clicking the link called "Manage Preferences" at the bottom of any email you receive from us. That will take you to a preferences center where you can update your information and communication preferences in accordance with our Terms of Service.
If you have questions about the use, amendment, or deletion of Personal Information that you have provided to Us, or if you would like to opt out of future communications from us, please contact us using the information below in the Contacting Us section.
In certain jurisdictions and circumstances, you may also have the legal right to request details about how we collect information, how your information is used, and any third parties with whom your data has been shared. If you wish to request such information, please send an email to [email protected] with the subject line "Data Usage Request" and explain in the body of the email the details of your request.
Depending on where you reside, you may also have the right to exercise additional rights available to you under applicable laws regarding personal information we store about you, including the California Consumer Privacy Protection Act (CCPA). These rights are also outlined in our Terms of Service.
If you are in a jurisdiction that grants you the right to be forgotten, and you wish to request that we forget you from our database, please send an email to [email protected] with the subject line "Forget Me" and explain in the body of the email that you are asking to have your personal data deleted. To protect user privacy, you must send such a request from the account information we have on file or the request will not be honored. We also reserve the right to request additional account verification before honoring your deletion request if your request seems suspicious to us in our sole discretion. We also reserve the right to retain any data that we are required to maintain under applicable laws. Some data will be anonymized rather than deleted; this means that some of the data will be held in a form that cannot be connected to you personally. Please be aware that once we delete your data, we will be unable to "undelete" it.
If you are in a jurisdiction that grants you the right to export your data and you wish to request that we export your data, such as for purposes of porting it to another vendor, please send an email to [email protected] with the subject line "Export My Data" and explain in the body of the email that you are asking for a data export. We have a standard data export format that we will provide and are not able to create custom exports. To protect user privacy, you must send such a request from the account information we have on file or the request will not be honored. We also reserve the right to request additional account verification before honoring your data export request if your request seems suspicious to us at our sole discretion.
Depending on the jurisdiction where you reside, you may also have the right to restrict how we use your personal data in accordance with our Terms of Service. For example, you may have the right to object to us using your personal data for direct marketing purposes, and may have the right to request that we stop processing your personal information and/or stop sending you marketing communications.
You may also have other rights under applicable federal, state, or local laws as detailed in our Terms of Service.
If you need to contact us, you can email us at [email protected].
We strive to provide excellent products, along with equally excellent customer service. If you have any questions about this Privacy Policy, our Terms of Service, or our practices, please feel free to contact us using the method listed above.
To stop receiving future communications or solicitations from us, please unsubscribe according to the instructions contained in any correspondence you receive from us.
To unsubscribe from a third-party service, you must contact that third party directly as outlined in our Terms of Service.
Please read the Terms of Service carefully to understand other terms and conditions that govern your use of this web site. The Terms of Service is hereby incorporated by reference as part of this Privacy Policy.
If any part of this Privacy Policy or our Terms of Service is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.